Learning Outcomes

Stakeholders and Service Delivery

Continuous Improvement and Managing Quality

Quality and Team Building

Lesson Summary

In this module, you will learn how to identify the different stakeholders and manage their expectations before measuring the quality of health services. We cover the various stages of continuous improvement, the responsibilities of improvement facilitators and how to control quality.

Managing Quality and Service Delivery in Healthcare - Course Assessment

Learn how to manage the quality of service delivery to improve overall patient satisfaction in this free online course.

Managing Quality and Service Delivery in Healthcare

According to the WHO, one in 10 hospital patients in high-income countries suffer some sort of injury while receiving treatment. Low- and middle-income countries have 5.7 to 8.4 million deaths annually related to poor-quality care. This course will teach you how to manage quality care and offer safe, effective, and timely healthcare service. You will also study the theories of quality and explore team-building techniques.

After Academia and Finance, Coursera Turns to Amazon for its Next CEO

Best CSS Layout Courses for 2025

Unlock 800+ Free Certificates: Master Tech & Soft Skills with CodeSignal Learn

7 Best Free Haskell Courses for 2025

Miro Acquires Reforge: This Is Not an Edtech Deal

Coursera, Udemy, and the $10M+ Video Privacy Battle: Class Action Update

Duolingo’s Restaurant Side Business Tops $1.3M

7 Best Low-Code/No-Code Development Courses for Beginners in 2025

12 Best Laravel Courses for 2026: Ship Sites Fast

2025’s Online Education Shakeup Claims Another: Skillshare’s CEO Departs

2U Lays Off Staff for the Sixth Time Since its $800M edX Acquisition

2U Abandons Bootcamp Business, Announces More Layoffs

Medical Education Platforms with 800 Free Certificates & CME Credit

10,000+ Free Courses from Tech Giants: Learn from Google, Microsoft, Amazon, and More

Coursera Announces Layoffs, Stock Plunges Despite $100M Milestone

10 Best Assembly Language Courses for 2025: Bare-Metal Programming